The Relationship between Work Factors and Non-Work Factors on Work Stress of Satpol PP Officers in Cipayung District

Abstract

Job stress is one of the psychological problems that can affect performance, especially in professions facing high pressure. This study aims to identify the relationship between job stress and work factors (role conflict, interpersonal conflict, and work demands) and factors outside of work (economic level, family conflict, and personal factors) in Satpol PP members in Cipayung District. This study uses a quantitative method with a cross-sectional design. The number of respondents involved was 38 people obtained through the total sampling method. Data collection was carried out using a questionnaire via Google Form, then analyzed using univariate statistical tests (descriptive) and Chi Square tests. The results of the Chi Square test from work factors are role conflict variables (p = 0.000), interpersonal conflict variables (p = 0.002), and work demands variables (p = 0.035). As well as from factors outside of work, namely economic level variables (p = 0.003), family conflict variables (p = 0.018), and personal factors variables (p = 0.018). From the results of this study, it can be concluded that both work-related and non-work-related factors have a significant relationship to work stress in the Public Order Agency (Satpol PP). It is hoped that the agency can manage work demands and responsibilities, improve effective communication among members, and provide social support to reduce work stress levels.