Improving Nursing Quality Through Training to Fulfill Nursing Needs of Intentional Patients ROUNDS at Jakarta Islamic Hospital

Abstract

The increasing need for health services in the community should be balanced with the availability of quality health facilities. Hospitals as health service facilities must improve the quality of their services in order to become the hospital of choice for the community. This condition is in accordance with the increasing expectations of the community for the quality of nursing services during hospitalization. The quality of nursing services felt by patients if in accordance with their expectations, then the patient will feel satisfied. Conversely, if the service felt is not in accordance with the expectations or hopes of the patient, then dissatisfaction is felt towards the nursing services. The purpose of Community Service through training in the application of the Intentional ROUNDS method is to increase patient satisfaction with nursing services. This Community Service method is a combination of Advocacy, Building an Atmosphere and Empowering Inpatient Nurses. The results of Community Service show an increase in nurses' knowledge about the application of the intentional ROUNDS method in providing nursing services. The average pre-test value is 78.3 while the average post-test value is 100. The results of the dependent T-test obtained P = 0.000 so that there is a significant difference in knowledge before and after training. The average patient satisfaction level before nurse training was 85.84 and after receiving training was 98.04. Based on the dependent T-test, the p value was obtained = 0.001, so there is a difference in patient satisfaction between before and after nurse training using the intentional ROUNDS method. Suggestion: Hospitals should create an Intentional ROUNDS method training program for nurses in other inpatient rooms so that it can be applied in providing services to patients so that the quality of service and patient satisfaction increase.